Contact Us

Contact Us


301-600 Empress Street, Winnipeg, MB R3G 0R5

Call us: 1-800-268-1169 Email us:

Customer Care Centre Hours

Monday to Thursday, 7 AM to 9 PM CST

Friday 7 AM to 8 PM CST

Saturday 8 AM to 7 PM CST

Webchat Office Hours

Monday to Thursday, 7 AM to 9 PM CST

Friday 7 AM to 8 PM CST

Saturday 8 AM to 7 PM CST

Sunday Office Closed

Saturday 8 AM to 7 PM CST


Petsecure Plan FAQs

  • What's covered in my pet insurance policy?

  • What do I have to pay for?

  • Will my deductible or premiums go up if I make too many claims?

  • Do you offer dental coverage?

  • How long will it take for my claim to be paid?

  • What's a deductible?

  • Can I continue to use my existing veterinarian?

  • Do you cover alternative therapies?

  • Am I covered if my pet develops an ongoing condition?

  • What's co-insurance?

  • Is there a waiting period before I can make a claim?

  • When are my payments for my policy due?

  • I have more than one pet. Do you offer a volume discount?

  • Can I insure my older pet?

  • What if my question is not answered here?

  • Are pre-existing conditions covered?


  • THE BRITISH COLUMBIA SOCIETY FOR THE PREVENTION OF CRUELTY TO ANIMALS SPCA Nova Soctia Toronto Humane Society Canadian Federation of Humane Societies The National Retriever Club of Canada
    Society for the prevention of cruelty to animals The Manitoba Mutts Dog Rescue  Calgary Humane SocietyThe Ontario Veterinary Medical Association Petidco The Canadian Veterinary Medical Association London Humane Society 
  • Animal Rescue Foundation (ARF) Canadian Animal Blood Bank Calgary Animal Services Cambridge Humane Society Cat HealthyD'Arcy's ARC - Animal Rescue Center The Farley Foundation Just Paws Animal Rescue Langley Animal Protection Society Meow Foundation
    Misty Creek Dog Rescue Ninth LifeOttawa Humane Society Petland Toronto Cat Rescue
  • ABC Insurance ATB FinancialATI Insurance Bridge Financial Comité d'Aide et de Secours pour les Chats AbandonnésDelta Community Animal Shelter Medicine Hat SPCA City of Thunder Bay