OUR REPUTATION AND YOUR RESPECT
ARE OUR MOST VALUED ASSETS
Most matters can be dealt with after a single phone call to a Team member. We listen, and then make sure your issue is
handled quickly and fairly.
If your issue requires more time, you will get regular updates. So you always know exactly what’s going on.
If your issue isn’t resolved to your satisfaction, you can contact our ombudsperson:
Mail: Petline Insurance Company
301-600 Empress Street
Winnipeg, MB, R3G 0R5
If you are still dissatisfied after receiving the final position of Petline Insurance Company, you can pursue your complaint
further with the appropriate regulatory and industry bodies:
The General Insurance OmbudService (GIO) is a national independent dispute resolution service for Canadian consumers
1-877-225-0446 | www.giocanada.org
For issues in Quebec, the Autorité des marchés financiers (AMF) provides assistance to consumers of financial products
1-877-525-0337 | www.lautorite.qc.ca
The Financial Consumer Agency of Canada (FCAC) is an independent body working to protect consumers of financial
products and services.
1-866-461-3222 | www.fcac-acfc.gc.ca