Petsecure Pet Health Insurance Claims



Having a sick or injured pet can be very stressful, but submitting a pet insurance claim doesn’t have to be! By following these three easy steps, your claim will be in the hands of our dedicated, experienced staff – Animal Health Technicians with real-world vet clinic experience – and ready to be processed!

  1. Download a claim form from Fast Forms. Your veterinarian may also have them at their practice. You can also get personalized claim forms from our Customer Portal here.

  2. Take your pet to any licensed veterinarian for diagnosis and treatment. Pay your bill in full and have your vet fill out sections 2 and 3 of the claim form.

  3. Fill out sections 1 and 4 of the claim form. Remember to sign your form, then send it our way:
    Email your claim form to fax your claim form to
    1-866-501-5580, or mail your claim form to:

    Petline Insurance Company
    301-600 Empress Street
    Winnipeg, MB, R3G 0R5

Questions about a Claim?

Visit Your Account to review your claims and for more information.

Call us: 1-800-268-1169 Email us: 

Customer Care Centre Hours:

Monday to Thursday 7 AM to 9 PM CST

Friday 7 AM to 8 PM CST

Saturday 8 AM to 7 PM CST

Customer Stories and Testimonials

  • I’ve been with Petsecure for almost 20 years. Four paws up to this wonderful company and their great people.

    Katherine, BC

    Customer since 2002

  • Petsecure is amazing! Every animal of ours will have Petsecure in the future.”

    Amy, AB

    Customer since 2016

  • I just can’t say enough about Petsecure and their dedicated team. What a great insurance company!

    Patrick, AB

    Customer since 2017

  • Excellent customer service! I have nothing but good things to say! Thank you, Petsecure!”

  • Petsecure employees have been helpful with insurance and incredibly sensitive and kind.”

  • The staff are amazingly helpful and have always been there to assist with all of my babies’ vet care costs.”


Learn more about your pet's health

Looking for information on pet allergies or how to clean your pet's teeth? Find all that out and more in Petsecure's Pet Healthipedia!