Petsecure Pet Health Insurance Claims



Having a sick or injured pet can be very stressful, but submitting a pet insurance claim doesn’t have to be! By following these three easy steps, your claim will be in the hands of our dedicated, experienced staff – Animal Health Technicians with real-world vet clinic experience – and ready to be processed!

  1. Download a claim form from Fast Forms. Your veterinarian may also have them at their practice. You can also get personalized claim forms from our Customer Portal here.

  2. Take your pet to any licensed veterinarian for diagnosis and treatment. Pay your bill in full and have your vet fill out sections 2 and 3 of the claim form.

  3. Fill out sections 1 and 4 of the claim form. Remember to sign your form, then send it our way:
    Email your claim form to fax your claim form to
    1-866-501-5580, or mail your claim form to:

    Petline Insurance Company
    301-600 Empress Street
    Winnipeg, MB, R3G 0R5

Questions about a Claim?

Visit Your Account to review your claims and for more information.

Call us: 1-800-268-1169 Email us: 

Customer Care Centre Hours:

Monday to Thursday 7 AM to 10 PM CST

Friday 7 AM to 8PM CST

Customer Stories and Testimonials

  • Thank you, Petsecure, for everything you do for my dogs. Without your help, we wouldn't have them with us today. Claims are paid promptly, and every time I call in, everyone goes above and beyond to help. I highly recommend them to all my friends, and everyone in my family has their pets insured with Petsecure.


  • My six pets are all insured with this company and I have only good words for them. Everybody at Petsecure is always very helpful, and I've never had a problem with them paying for my dog's medical fees. I recommend them highly. Thanks again!”

  • Our vet bills are several thousand dollars, but Petsecure covered 80% of our bill. Best investment ever!”

    Nova Scotia

  • Petsecure has supported my many pets over the past 20 years. A terrific provider!”

    British Columbia

  • I’ve said it before and I’ll say it again: Petsecure is the best, and anyone with a cat or dog needs this insurance.”


  • Clients with pet insurance won’t wait to bring in their injured or sick pet when needed. Petsecure should be a mandatory asset for all pet owners.”
    Dr. Kular

    British Columbia

Learn more about your pet's health

Looking for information on pet allergies or how to clean your pet's teeth? Find all that out and more in Petsecure's Pet Healthipedia!