Learn about Petsecure and our team

Our Story


Most Petsecure staff are pet owners,
so we understand the stress of having a sick or injured pet first-hand.
Our dog-friendly workplace and frequent staff volunteer efforts to help pet organizations
in our community are all part of our dedication to improving the lives of pets and their owners.

Alyx with Charlie

Alyx with Charlie
(Bilingual Team Leader)


We know pets! Our team of 150 employees is trained and knowledgeable in all aspects of both the animal health and insurance industries.

The skilled people on the Petsecure roster include licensed insurance advisors, bilingual representatives, and a claims team staffed by animal health technologists with real-world, hands-on experience in vet clinics. We also have an extensive group of support staff and representatives in the field working closely with clinics, breeders and shelters across Canada.

Customer Stories and Testimonials

  • I’ve been with Petsecure for almost 20 years. Four paws up to this wonderful company and their great people.

    Katherine, BC

    Customer since 2002

  • Petsecure is amazing! Every animal of ours will have Petsecure in the future.”

    Amy, AB

    Customer since 2016

  • I just can’t say enough about Petsecure and their dedicated team. What a great insurance company!

    Patrick, AB

    Customer since 2017

  • Excellent customer service! I have nothing but good things to say! Thank you, Petsecure!”

  • Petsecure employees have been helpful with insurance and incredibly sensitive and kind.”

  • The staff are amazingly helpful and have always been there to assist with all of my babies’ vet care costs.”



Petsecure’s diverse staff of professionals is headed up by a skilled, experienced management group.
Our leadership team is dedicated to providing the best possible experience for customers and their pets, and are focused on continuing to
grow Petsecure’s longstanding reputation as a leader in Canada’s pet insurance industry.

Raegan Ahlbaum Director, Call Centre

Raegan Ahlbaum

Director, Call Centre

In over six years with the company, Raegan has served in a number of management roles. She began her career as Manager of Learning and Development, later acquiring two additional departments, Quality Assurance and Workforce Management.

For the past four years, she’s served as Manager of Customer Care, a role in which she’s accountable for attaining sales, service and retention targets while managing operational budgets, employee engagement and customer satisfaction.

Marc Nantel

Marc Nantel

Director, Claims & Underwriting

Marc joined Petline in September 2017.  He leads a team of dedicated claims adjusters, policy risk analysts, and administrative professionals who are passionate about providing exceptional customer service.  Marc and his team strive to provide prompt and accurate claim payment in a simple transparent insurance process.

Prior to Petline, Marc held a variety of claims, underwriting, administration, and information technology positions over 20 years at a major Canadian life and health insurance company.  Marc holds a Bachelor of Commerce degree from the University of Manitoba.

Arlene Dueck Senior Manager, Business Systems & Technology

Arlene Dueck

Senior Manager, Business Systems & Technology

Coming soon

April O’Neill Controller

April O’Neill


April joined our team in January 2017 from parent company Economical Insurance, where she held the role of Manager, Accounting. She currently leads our Accounting and Finance teams, which include payables and receivables.

April has her CPA, CA designation, and reports to head office as well as regulators such as Office of the Superintendent of Financial Institutions (OSFI) and Autorité des marches financiers (AMF). She’s responsible for tracking and analyzing financial performance as well as financial and insurance regulatory reporting.

Roxanne Chopee Team Leader, Digital Marketing

Roxanne Chopee

Team Leader, Digital Marketing

Roxanne leads the Digital Marketing team in all digital print and marketing operations, a role she began in September 2015. Roxanne reviews new technologies to keep the company at the forefront of developments in digital marketing.

Prior to her current role, Roxanne was hired in 2012 as a Business Administrator on the Application Development team, where she worked to collaboratively assess the impact of changes and to increase the overall efficiency within the company.

Roxanne graduated with honours from the Business Analysis program at Winnipeg’s Red River College.

Zoë Kubinec  Customer Experience Leader

Zoë Kubinec

Customer Experience Leader

Zoë’s job is to focus on the customer first. As Customer Experience Leader, she works on implementing customer experience strategies and helps our teams develop sales and service techniques.

A seven-year employee with CAIB certification, Zoë has worked in a number of areas within our company, from service to the e-loyalty team to sales leadership. She brings a wealth of knowledge to her role due to her experience dealing with our customers first-hand.


Our dedicated Territory Managers and Business Development Representatives cover regions
from coast to coast and maintain close relationships with our veterinary, shelter and breeder partners across Canada.

Chantele Cloutier

Chantele Cloutier

National Team Leader

Ken Werner

Ken Werner

BC - West

Chantelle Percy

Chantelle Percy

BC - Vancouver

Jennifer Dooley

Jennifer Dooley

AB, SK - South

Natasha Borys

Natasha Borys

AB, SK - North

Jazmin Scott

Jazmin Scott

Account Manager
Corporate Accounts

Melissa Gowryluk

Melissa Gowryluk

MB and Northern Canada

Kate Harding

Atlantic Canada

Kerrie Norcott

Kerrie Norcott

ON – Southwest

Ashley Leonard

Ashley Leonard

ON - South

Shanti Vadnais

Shanti Vadnais

ON - East

Carol Belansky

Carol Belansky

ON - Greater Toronto

Our dedicated staff are coast to coast


  • THE BRITISH COLUMBIA SOCIETY FOR THE PREVENTION OF CRUELTY TO ANIMALS SPCA Nova Soctia Toronto Humane Society Canadian Federation of Humane Societies Ducks Unlimited Canada
    The National Retriever Club of Canada Society for the prevention of cruelty to animals The Manitoba Mutts Dog Rescue Tails of Help Calgary Humane Society
    The Ontario Veterinary Medical Association Petidco The Canadian Veterinary Medical Association London Humane Society Vet Alliance
  • Animal Rescue Foundation (ARF) Canadian Animal Blood Bank Calgary Animal Services Cambridge Humane Society Cat Healthy
    D'Arcy's ARC - Animal Rescue Center The Farley Foundation Just Paws Animal Rescue Langley Animal Protection Society Meow Foundation
    Misty Creek Dog Rescue Ninth LifeOttawa Humane Society Petland Toronto Cat Rescue
  • ABC Insurance ATB FinancialATI Insurance Bridge Financial Comité d'Aide et de Secours pour les Chats Abandonnés
    Delta Community Animal Shelter Medicine Hat SPCA City of Thunder Bay