Learn about Petsecure and our team

Our Story


Most Petsecure staff are pet owners,
so we understand the stress of having a sick or injured pet first-hand.
Our dog-friendly workplace and frequent staff volunteer efforts to help pet organizations
in our community are all part of our dedication to improving the lives of pets and their owners.

Alyx with Charlie

Alyx with Charlie
(Bilingual Team Leader)


We know pets! Our team of 150 employees is trained and knowledgeable in all aspects of both the animal health and insurance industries.

The skilled people on the Petsecure roster include licensed insurance advisors, bilingual representatives, and a claims team staffed by animal health technologists with real-world, hands-on experience in vet clinics. We also have an extensive group of support staff and representatives in the field working closely with clinics, breeders and shelters across Canada.

Customer Stories and Testimonials
  • Pet health insurance allows vets to provide the best healthcare for pets, without worrying about what it’s going to cost the client.”

    Dr. Webster

    Petsecure’s Veterinary Advisory Board member


Petsecure’s diverse staff of professionals is headed up by a skilled, experienced management group.
Our leadership team is dedicated to providing the best possible experience for customers and their pets, and are focused on continuing to
grow Petsecure’s longstanding reputation as a leader in Canada’s pet insurance industry.

Raegan Ahlbaum Director, Call Centre

Raegan Ahlbaum

Director, Call Centre

In over six years with the company, Raegan has served in a number of management roles. She began her career as Manager of Learning and Development, later acquiring two additional departments, Quality Assurance and Workforce Management.

For the past four years, she’s served as Manager of Customer Care, a role in which she’s accountable for attaining sales, service and retention targets while managing operational budgets, employee engagement and customer satisfaction.

Marc Nantel

Marc Nantel

Director, Claims & Underwriting

Marc joined Petline in September 2017.  He leads a team of dedicated claims adjusters, policy risk analysts, and administrative professionals who are passionate about providing exceptional customer service.  Marc and his team strive to provide prompt and accurate claim payment in a simple transparent insurance process.

Prior to Petline, Marc held a variety of claims, underwriting, administration, and information technology positions over 20 years at a major Canadian life and health insurance company.  Marc holds a Bachelor of Commerce degree from the University of Manitoba.

Arlene Dueck Senior Manager, Business Systems & Technology

Arlene Dueck

Senior Manager, Business Systems & Technology

Coming soon

April O’Neill Controller

April O’Neill


April joined our team in January 2017 from parent company Economical Insurance, where she held the role of Manager, Accounting. She currently leads our Accounting and Finance teams, which include payables and receivables.

April has her CPA, CA designation, and reports to head office as well as regulators such as Office of the Superintendent of Financial Institutions (OSFI) and Autorité des marches financiers (AMF). She’s responsible for tracking and analyzing financial performance as well as financial and insurance regulatory reporting.

Kelly Thibodeau Team Leader, Digital Marketing

Kelly Thibodeau

Team Leader, Digital Marketing

Kelly joined Petline in July 2018. She leads a team of creative and curious marketing and communications professionals who champion the Petline brands and deliver effective online and offline marketing campaigns that drive the business forward.

Before joining Petline, Kelly held a variety of digital and communications roles in consulting, software and the financial services industries. She brings over 25 years of experience to her role, holds a Management Certificate from the University of Winnipeg and is a Certified Usability Analyst through Human Factors International.


Our dedicated Territory Managers and Business Development Representatives cover regions
from coast to coast and maintain close relationships with our veterinary, shelter and breeder partners across Canada.

Chantele Cloutier

Chantele Cloutier

National Team Leader

Ken Werner

Ken Werner

BC - West

Chantelle Percy

Chantelle Percy

BC - Vancouver

Jennifer Dooley

Jennifer Dooley

AB, SK - South

Natasha Borys

Natasha Borys

AB, SK - North

Jazmin Scott

Jazmin Scott

Account Manager
Corporate Accounts

Kate Harding

Atlantic Canada

Kerrie Norcott

Kerrie Norcott

ON – Southwest

Ashley Leonard

Ashley Leonard

ON - South

Shanti Vadnais

Shanti Vadnais

ON - East

Carol Belansky

Carol Belansky

ON - Greater Toronto

Brittany Astrope

Brittany Astrope

Business Development Representative

Our dedicated staff are coast to coast


  • THE BRITISH COLUMBIA SOCIETY FOR THE PREVENTION OF CRUELTY TO ANIMALS SPCA Nova Soctia Toronto Humane Society Canadian Federation of Humane Societies The National Retriever Club of Canada
    Society for the prevention of cruelty to animals The Manitoba Mutts Dog Rescue  Calgary Humane SocietyThe Ontario Veterinary Medical Association Petidco The Canadian Veterinary Medical Association London Humane Society 
  • Animal Rescue Foundation (ARF) Canadian Animal Blood Bank Calgary Animal Services Cambridge Humane Society Cat HealthyD'Arcy's ARC - Animal Rescue Center The Farley Foundation Just Paws Animal Rescue Langley Animal Protection Society Meow Foundation
    Misty Creek Dog Rescue Ninth LifeOttawa Humane Society Petland Toronto Cat Rescue
  • ABC Insurance ATB FinancialATI Insurance Bridge Financial Comité d'Aide et de Secours pour les Chats AbandonnésDelta Community Animal Shelter Medicine Hat SPCA City of Thunder Bay