Learn about Petsecure and our team

Our Story

OUR INSPIRATION

Most Petsecure staff are pet owners,
so we understand the stress of having a sick or injured pet first-hand.
Our dog-friendly workplace and frequent staff volunteer efforts to help pet organizations
in our community are all part of our dedication to improving the lives of pets and their owners.

Petsecure employee Katerina with her dog Cooper

Katerina with Cooper
(Petsecure Insurance Advisor)

A WEALTH OF EXPERIENCE

We know pets! Our team of 150 employees is trained and knowledgeable in all aspects of both the animal health and insurance industries.

The skilled people on the Petsecure roster include licensed insurance advisors, bilingual representatives, and a claims team staffed by animal health technologists with real-world, hands-on experience in vet clinics. We also have an extensive group of support staff and representatives in the field working closely with clinics, breeders and shelters across Canada.

Customer Stories and Testimonials


  • I’ve been with Petsecure for almost 20 years. Four paws up to this wonderful company and their great people.


    Katherine, BC

    Customer since 2002

  • Petsecure is amazing! Every animal of ours will have Petsecure in the future.”

    Amy, AB

    Customer since 2016



  • I just can’t say enough about Petsecure and their dedicated team. What a great insurance company!

    Patrick, AB

    Customer since 2017

  • Excellent customer service! I have nothing but good things to say! Thank you, Petsecure!”

    Kayla
  • Petsecure employees have been helpful with insurance and incredibly sensitive and kind.”

    Sandra
  • The staff are amazingly helpful and have always been there to assist with all of my babies’ vet care costs.”

    Kristine

OUR MANAGEMENT TEAM

Petsecure’s diverse staff of professionals is headed up by a skilled, experienced management group.
Our leadership team is dedicated to providing the best possible experience for customers and their pets, and are focused on continuing to
grow Petsecure’s longstanding reputation as a leader in Canada’s pet insurance industry.

Rod Cunniam Divisional Vice-President

Rod Cunniam

Divisional Vice-President

Rod is a passionate leader focused on delivering customer excellence. He is committed to working alongside our partners and industry experts to create leading-edge solutions that provide quality products and care for our customers. Not only responsible for the overall operations of Petline Insurance Company, Rod directly oversees our contact center, digital marketing and e-Business teams, as well as leads our customer experience experts.

He is a worldwide leader within the eBusiness profession and prior to joining Petline, led major online businesses and implemented best practice solutions in both domestic and international markets. He has held national technology leadership roles with the Canadian Imperial Bank of Commerce and Bell Canada.

With his specialized combination of skills and expertise, and a track record for building high-performing teams that deliver customer excellence, Rod is uniquely positioned to promote and elevate awareness of pet health insurance in Canada.

Raegan Ahlbaum Director, Call Centre

Raegan Ahlbaum

Director, Call Centre

In over six years with the company, Raegan has served in a number of management roles. She began her career as Manager of Learning and Development, later acquiring two additional departments, Quality Assurance and Workforce Management.

For the past four years, she’s served as Manager of Customer Care, a role in which she’s accountable for attaining sales, service and retention targets while managing operational budgets, employee engagement and customer satisfaction.

April O’Neill Controller

April O’Neill

Controller

April joined our team in January 2017 from parent company Economical Insurance, where she held the role of Manager, Accounting. She currently leads our Accounting and Finance teams, which include payables and receivables.

April has her CPA, CA designation, and reports to head office as well as regulators such as Office of the Superintendent of Financial Institutions (OSFI) and Autorité des marches financiers (AMF). She’s responsible for tracking and analyzing financial performance as well as financial and insurance regulatory reporting.

Arlene Dueck Senior Manager, Business Systems & Technology

Arlene Dueck

Senior Manager, Business Systems & Technology

Roxanne Chopee Team Leader, Digital Marketing

Roxanne Chopee

Team Leader, Digital Marketing

Roxanne leads the Digital Marketing team in all digital print and marketing operations, a role she began in September 2015. Roxanne reviews new technologies to keep the company at the forefront of developments in digital marketing.

Prior to her current role, Roxanne was hired in 2012 as a Business Administrator on the Application Development team, where she worked to collaboratively assess the impact of changes and to increase the overall efficiency within the company.

Roxanne graduated with honours from the Business Analysis program at Winnipeg’s Red River College.

Neil McCamis Team Leader, eBusiness

Neil McCamis

Team Leader, eBusiness

As eBusiness Team Leader, Neil is responsible for maintaining and improving the online customer experience, including online sales and the self-service portal.

Neil, who has been with the company since January 2012, completed a B Sc. with a major in Computer Science (Business minor) from the University of Manitoba. He has six years of previous experience developing web applications, including self-service portals, an online store and knowledge base for one of North America’s leading financial planning software companies.

Zoë Kubinec  Customer Experience Leader

Zoë Kubinec

Customer Experience Leader

Zoë’s job is to focus on the customer first. As Customer Experience Leader, she works on implementing customer experience strategies and helps our teams develop sales and service techniques.

A seven-year employee with CAIB certification, Zoë has worked in a number of areas within our company, from service to the e-loyalty team to sales leadership. She brings a wealth of knowledge to her role due to her experience dealing with our customers first-hand.



COAST TO COAST

Our dedicated Territory Managers and Business Development Representatives cover regions
from coast to coast and maintain close relationships with our veterinary, shelter and breeder partners across Canada.

December van den Berg

December Foster

BC - Okanagan Valley

Ken Werner

Ken Werner

BC - West

Chantelle Percy

Chantelle Percy

BC - Vancouver

Chantele Cloutier

Chantele Cloutier

National Team Leader

Jennifer Dooley

Jennifer Dooley

AB, SK - South

Natasha Borys

Natasha Borys

AB, SK - North

Jazmin Scott

Jazmin Scott

Account Manager
Corporate Accounts

Sam Box

Sam Box

Breedsecure
Representative (Dogs)

Rebecca Luhowy

Rebecca Luhowy

Breedsecure
Representative (Cats)

Melissa Gowryluk

Melissa Gowryluk

MB and Northern Canada

Kari Cooper

Kari Cooper

ON - North

Kerrie Norcott

Kerrie Norcott

ON – Southwest

Ashley Leonard

Ashley Leonard

ON - South

Shanti Vadnais

Shanti Vadnais

ON - East

Carol Belansky

Carol Belansky

ON - Greater Toronto

Our dedicated staff are coast to coast


INDUSTRY-LEADING PARTNERS



  • THE BRITISH COLUMBIA SOCIETY FOR THE PREVENTION OF CRUELTY TO ANIMALS SPCA Nova Soctia Toronto Humane Society Canadian Federation of Humane Societies Ducks Unlimited Canada
    The National Retriever Club of Canada Society for the prevention of cruelty to animals The Manitoba Mutts Dog Rescue Tails of Help Calgary Humane Society
    The Ontario Veterinary Medical Association Petidco The Canadian Veterinary Medical Association London Humane Society Naphia
  • Animal Rescue Foundation (ARF) Canadian Animal Blood Bank Calgary Animal Services Cambridge Humane Society Cat Healthy
    D'Arcy's ARC - Animal Rescue Center The Farley Foundation Just Paws Animal Rescue Langley Animal Protection Society Meow Foundation
    Misty Creek Dog Rescue Ninth LifeOttawa Humane Society Petland Toronto Cat Rescue
  • ABC Insurance ATB FinancialATI Insurance Bridge Financial Comité d'Aide et de Secours pour les Chats Abandonnés
    Delta Community Animal Shelter Medicine Hat SPCA City of Thunder Bay Vet Alliance

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