Learn about Petsecure and our team

Our Story

OUR INSPIRATION

Most Petsecure staff are pet owners,
so we understand the stress of having a sick or injured pet first-hand.
Our dog-friendly workplace and frequent staff volunteer efforts to help pet organizations
in our community are all part of our dedication to improving the lives of pets and their owners.

Alyx with Charlie

Alyx with Charlie
(Manager, Customer Care)

A WEALTH OF EXPERIENCE

We know pets! Our team of 150 employees is trained and knowledgeable in all aspects of both the animal health and insurance industries.

The skilled people on the Petsecure roster include licensed insurance advisors, bilingual representatives, and a claims team staffed by animal health technologists with real-world, hands-on experience in vet clinics. We also have an extensive group of support staff and representatives in the field working closely with clinics, breeders and shelters across Canada.

Customer Stories and Testimonials
  • Pet health insurance allows vets to provide the best healthcare for pets, without worrying about what it’s going to cost the client.”

    Dr. Webster

    Petsecure’s Veterinary Advisory Board member

OUR MANAGEMENT TEAM

Petsecure’s diverse staff of professionals is headed up by a skilled, experienced management group.
Our leadership team is dedicated to providing the best possible experience for customers and their pets, and are focused on continuing to
grow Petsecure’s longstanding reputation as a leader in Canada’s pet insurance industry.

Raegan Ahlbaum Director, Call Centre

Raegan Ahlbaum

AVP Petline Operations

As the Assistant Vice President (AVP) of Petline Operations, Raegan oversees the strategic management across the company.

With over 10 years of experience at Petline, Raegan began her career as Manager Learning and Development, later acquiring two additional departments, Quality Assurance and Workforce Management. She then served as Manager of Customer Care for four years, and more recently the Director, Call Centre, where she was responsible for sales and service leadership, training and development, recruiting, and managing operational budgets. She has played a critical role in enhancing and strengthening Petline’s culture around our values-based principles.

As a leader and innovator, Raegan's ability to build high-performance teams has served as a growth catalyst and infused productive energy into the workplace.

Marc Nantel

Marc Nantel

Director, Claims & Underwriting

Marc joined Petline in September 2017.  He leads a team of dedicated claims adjusters, policy risk analysts, and administrative professionals who are passionate about providing exceptional customer service.  Marc and his team strive to provide prompt and accurate claim payment in a simple transparent insurance process.


Prior to Petline, Marc held a variety of claims, underwriting, administration, and information technology positions over 20 years at a major Canadian life and health insurance company.  Marc holds a Bachelor of Commerce degree from the University of Manitoba.

David Fitzpatrick

David Fitzpatrick

National Sales Team and Corporate Partnerships

David has been with Economical since 1995 and has held numerous senior leadership roles in Head Office since that time. He joined the field organization in 2013 as Division VP for Economical Select, Economical’s group home and auto division. In addition to this role, he has supported Petline’s outside sales team and partner relationships since January 2018.

April O’Neill Controller

April O’Neill

Controller

April joined our team in January 2017 from parent company Economical Insurance, where she held the role of Manager, Accounting. She currently leads our Accounting and Finance teams, which include payables and receivables.

April has her CPA, CA designation, and reports to head office as well as regulators such as Office of the Superintendent of Financial Institutions (OSFI) and Autorité des marches financiers (AMF). She’s responsible for tracking and analyzing financial performance as well as financial and insurance regulatory reporting.

Roxanne Chopee - Team Leader, Digital Marketing

Roxanne Chopee

Manager, Marketing

Roxanne leads the Digital Marketing team in all digital print and marketing operations, a role she began in September 2015. Roxanne reviews new technologies to keep the company at the forefront of developments in digital marketing.

Prior to her current role, Roxanne was hired in 2012 as a Business Administrator on the Application Development team, where she worked to collaboratively assess the impact of changes and to increase the overall efficiency within the company.

Roxanne graduated with honours from the Business Analysis program at Winnipeg’s Red River College.

Alyx White

Alyx White

Manager, Customer Care

Alyx has been with Petline since 2013, where she began her career as an Insurance Advisor on the service team and then moved to online services. She was promoted to team leader of the service and online services team for three years before moving to the role of Manager of Customer Care in 2018. As the Manager of Customer Care, she is accountable for attaining sales, service and retention targets while managing operations of the customer care centre, employee engagement, and customer satisfaction.



COAST TO COAST

Our dedicated Territory Managers and Business Development Representatives cover regions
from coast to coast and maintain close relationships with our veterinary, shelter and breeder partners across Canada.

Chantele Cloutier

Chantele Cloutier

National Team Leader

Ken Werner

Ken Werner

BC - West

Chantelle Percy

Chantelle Percy

BC - Vancouver

Jennifer Dooley

Jennifer Dooley

AB, SK - South

Natasha Borys

Natasha Borys

AB, SK - North

Jazmin Scott

Jazmin Scott

Account Manager
Corporate Accounts

Kate Harding

Atlantic Canada

Kerrie Norcott

Kerrie Norcott

ON – Southwest

Ashley Leonard

Ashley Leonard

ON - South

Carol Belansky

Carol Belansky

ON - Greater Toronto

Amie McGrayne

Amie McGrayne

ON - Toronto East, Northern Ontario

Brittany Astrope

Brittany Astrope

Business Development Representative

Our dedicated staff are coast to coast


INDUSTRY-LEADING PARTNERS



  • THE BRITISH COLUMBIA SOCIETY FOR THE PREVENTION OF CRUELTY TO ANIMALS SPCA Nova Soctia Toronto Humane Society Canadian Federation of Humane Societies The National Retriever Club of Canada
    Society for the prevention of cruelty to animals The Manitoba Mutts Dog Rescue  Calgary Humane SocietyThe Ontario Veterinary Medical Association Petidco The Canadian Veterinary Medical Association London Humane Society 
  • Animal Rescue Foundation (ARF) Canadian Animal Blood Bank Calgary Animal Services Cambridge Humane Society Cat HealthyD'Arcy's ARC - Animal Rescue Center The Farley Foundation Just Paws Animal Rescue Langley Animal Protection Society Meow Foundation
    Misty Creek Dog Rescue Ninth LifeOttawa Humane Society Petland Toronto Cat Rescue
  • ABC Insurance ATB FinancialATI Insurance Bridge Financial Comité d'Aide et de Secours pour les Chats AbandonnésDelta Community Animal Shelter Medicine Hat SPCA City of Thunder Bay 

Petsecure

×