Koko is an 11-month-old mini poodle with a big personality and an even bigger heart. She’s the first fur-daughter of a young couple who welcomed her into their lives in December 2024. Smart, gentle and endlessly playful, Koko has mastered commands like sit, paw, down, stay, wait, leave it and roll over. She even rings a bell when she needs to go outside! Though she’s a little shy around new faces, once she warms up, she’s all about playtime and cuddles.
Her pet parents knew from the start that they wanted to be proactive about her health. After a friend recommended Petsecure, they chose the Secure 2 plan for its comprehensive coverage and easy claims process. It gave them peace of mind knowing Koko would be protected.
They never imagined they’d need to use their insurance so soon.
Koko’s incident
One morning, during a routine walk, Koko sniffed out a freshly discarded cannabis bud on the sidewalk and ingested it before her parents could intervene. Within minutes, she became wobbly, lethargic and unable to stand. Her head tilted upward in an unusual way, and her eyes looked tired and unfocused. It was a terrifying moment for her family.
They rushed her to the vet immediately.
Emergency vet care and recovery
Koko was hospitalized overnight. She received IV fluids to stabilize her blood pressure and activated charcoal to help neutralize the effects of the cannabis. The veterinary team monitored her closely for 24 hours, and thankfully, she made a full recovery.
Today, Koko is back to her energetic, playful self! Her family is incredibly grateful for the care she received and for the support from Petsecure during such a stressful time.
How Petsecure helped
Submitting a claim was straightforward, thanks to help from their vet. Petsecure’s customer service team was not only helpful but also genuinely concerned about Koko’s well-being. While waiting to hear back about their claim, the family appreciated being kept in the loop throughout.
Having insurance meant they didn’t have to think twice about getting Koko the care she needed. As a young couple, vet bills can be overwhelming, but knowing Petsecure would cover even the exam fees and taxes gave them the confidence to act quickly.
Advice for fellow pet parents
Koko’s family encourages other pet parents to consider insurance early on. “We hoped we wouldn’t need to use our coverage so soon, but just a few months after signing up, it made all the difference,” Lway shared. “Whether your pet is young, middle-aged, or a senior, insurance is a safety net you’ll be glad to have.”
Since the incident, they’ve become much more alert during walks. Being a responsible pet parent means staying aware of your surroundings and what your dog might get into. It’s a small change that makes a big difference.
Pets are family
Watching Koko grow and discover the world has been one of the greatest joys of their lives. She’s not just a pet. She’s family. Thanks to Petsecure, they know she’ll always be protected.
Get a free quote for your pet today to join Koko and nearly 2 million other protected pets!