Customer Testimonials

Testimonials

  • Customer

    “We’re so grateful for the fast processing of our $6,900 surgery for Sadie. After claiming for both of our pets, we feel like walking billboards for Petsecure.”

    -Gary and Karen, NS (Customer since 2015)

  • Customer

    “Thank you, Petsecure, for processing the final claims for my 12-year-old spaniel cross so quickly. You made this tough time a lot easier for me.”

    -Christiane, BC (Customer since 2007)

  • Customer

    "Petsecure is an awesome company to deal with. The claiming process is easy and the staff are great to talk to.”
     
    -Bryan, AB (Customer since 2017)

  • Brenda

    "My Boston Terriers were first registered for Petsecure by their breeder in the summer of 2006. I've always had excellent service from the company, both related to my policies and to the pleasant and helpful service people." -Brenda, ON (Customer since 2006)

  • "Petsecure is amazing! The contract is in plain English, and I was able to read it through and understand exactly what I was covered for. They cover everything my vet thinks they should cover. They really take money out of the equation for us. Every animal of ours will have Petsecure in the future."

    -Amy, AB (Customer since 2016)

  • Marianne

    "I tell everyone about Petsecure. I've been very happy with the service I've received and the help they've given me with Angus."

    -Marianne, BC (Customer since 2011)

  • Lisa

    "Petsecure has been the best thing we ever did for our pet. Rufus has had both small issues and emergency surgery. Petsecure took care of exactly what the policy outlined and my claim was processed very quickly." -Lisa,ON (Customer since 2014)

  • Katherine

    "I've been with Petsecure for over 20 years. They've made the difference between my pets living a healthier, longer life and passing far too early. My 15-year-old Himalayan, Norbert, has had haemophilia, eye sequestrums, eye cancer in both eyes, and recurrent cases of pancreatitis... and throughout all of these terrible occurrences, Petsecure has had our backs to the tune of over $20,000. 

    I keep Petsecure brochures at my hair salon and hand them out to each new client with a pet so they, too, can have the peace of mind that this company gives. The rates are flexible and ranged well enough that someone of my modest income can still have the knowledge that, should the unexpected happy, my furry friends will get the best care available. That makes being a responsible pet owner a much easier task. Four paws up to this wonderful company and their great people."

    -Katherine, BC (Customer since 2002)

  • Erica

    "Petsecure is easy as pie! My puppy broke her growth plate and the bills would have been well over $7,000. I paid it, and the company reimbursed me (as per contract) after the deductible. I received money within a week. They were very easy to deal with, answered all of my questions, and assisted me and the vet with the paperwork. My dog is healthy, happy and I feel very well looked-after. Thanks!"

    -Erica, ON (Customer since 2015)

  • Florence

    "I'm very grateful to have Petsecure, and I tell everyone about it. I feel that anyone who owns a pet should also have Petsecure."

    -Florence, BC (Customer since 2009)

  • Freida

    "I'm so appreciative of everything you've done for me and Teddy."

    -Freida, ON (Customer since 2015)

  • Carole

    "Thank you for your quick reply on Faro's passing. Everything Petsecure has done for us and our dog has been appreciative. I loved the card I received and I was very happy to find out you have given a donation to a Canadian animal charity in memoriam of Faro. What more can I say? Thank you!"

    -Carole, ON (Customer since 2005)

  • Jessica

    "I have nothing but good things to say about Petsecure. I was very grateful for the insurance, as Mika has always been a very sick kitty. I recommend your insurance to many pet owners."

    -Jessica, BC (Customer since 2016)

  • Shantelle Bisson

    “Thanks to Petsecure we were able to afford the care that was needed, from a very young age for our boy Mack. He presented health issues at the age of four months, and rather than send him back to the breeder, or euthanize him at the age of three when he had his first run in with cancer we were able to provide him with the health care that he needed without draining our bank account. Petsecure was always there for us, providing us with the support we needed to be able to care for him in a way that gave him dignity throughout his entire life."

    - Shantelle Bisson, Canadian Author, blogger

  • "Petsecure is amazing! The contract is in plain English, none of that lawyer-speak that no one really understands. I was able to read it through and understand exactly what I was covered for and what doesn't count.

    They cover everything my vet thinks they should cover. They really take the money out of the equation for us. Now, it's no longer "can I afford this for my pet", it's "do I want to put my pet through this". Takes a load off our minds. Every animal of ours will have Petsecure in the future."

    -Amy (Facebook)

  • Carrie - Petsecure customer

    "We love our Petsecure pet health insurance! Once again they’ve come through for li'l Romeo, our pooch who is dealing with some health issues. Thank you from our hearts."
    - Carrie, BC

  • Marlee - Petsecure customer

    "Thank you for helping me out in the financial aspect as my dear Siamese became more and more ill. Upon his death, I appreciated knowing a company has a vested interest in their clients. I hope to have another Siamese in the future, and I’ll be asking for your insurance. Thank you for making things easier."
    - Marlee, BC (Customer since 2014)

  • Myra - Petsecure customer

    "I'm really happy I have Petsecure for Myles, especially with his ongoing issues. Thanks for being there to keep Myles happy and healthy."
    - Myra, AB (Customer since 2011)

  • Selby - Petsecure customer

    "Thank you so much for all your have done for us, and saving our pup. You all have went above and beyond, even checking in on him after his surgeries. Thank you!"
    - Selby, BC

  • Melane - Petsecure customer

    "I'd rather cut my monthly spending in some areas and put it toward a pet insurance bill every month than run into an unexpected, astronomical vet bill! Last year alone, if I didn’t have pet insurance, I would have spent well over $2,000 on vet bills... and that’s only on one dog who’s a healthy, five-year-old Lab. No doubt there’ll be even more savings in the future!"
    - Melane, NL

  • Rose and Ted - Petsecure customers

    "Without Petsecure we would not have been able to care for Pepsi this way for all these years. We are grateful to them all for being there for us."
    - Rose and Ted Toronto, ON (Customer since 1997)

  • Tannis - Petsecure customer

    "I’m a policyholder and a huge fan of Petsecure. Our insurance has helped us many times."
    - Tannis

  • "Petsecure employees have been helpful with insurance but incredibly sensitive and kind as I have said goodbye to my best friends over the years.

    My beloved Deci fought kidney failure for a year. She just recently passed. My grief was so overwhelming, yet they stepped me through the process and shared their own stories. Not once did an employee tell me my time was up or that they had to get on with things. I am so grateful they are in my life and still walking beside the next four furry friends. Thank you, to all of you."


    -Sandra Hyslop (Google)
  • "Amazing customer service. I have been with Petsecure for over 6 years now."


    -Loni-May Barlow (Google)
  • Seascape photo

    "If you own pets, you should buy pet insurance! It helped us to be able to make the decisions to get the help and knowledge to treat Seascape without having to worry about the financials! 

    Our precious Bengal, Seascape, crashed a few weeks ago, was rushed to the vet, and spent several days there while undergoing surgery. She came home with a feeding tube and it was finally found that her pancreas had stopped producing the enzymes needed for her to absorb the nutrients in her food needed for survival. 

    She's on the road to recovery now and we’re thankful for all who have helped and supported us throughout all of this. As you can probably imagine, our vet bills are several thousand dollars, BUT Petsecure Pet Insurance covered 80% of our bill as per our policy. BEST INVESTMENT EVER!"
    - Heather, NS

  • "This company is a blessing. It allows you to look after your pets completely! I recently had to get some dental work done on my new puppy, and without Petsecure's help I would not have been able to do it! Thanks so much! Very easy to deal with and quick turnaround!"


    -Kathy Gizen (Google)
  • "I am very happy with Petsecure! My dog Dexter has had a lot of issues, but he is my love!
    I am so grateful to have Petsecure and all the staff!"


    -Helen Hansen-Boyd (Google)
  • "Insurance advisors are extremely friendly and are willing to go above and beyond their duties ! You can tell they really care for my dog Baxter and I'm glad I chose this insurance company over others."


    -Randy Anderson (Google)
  • "I have made a few claims and had no problems when speaking directly to the company. I found them polite and efficient. My breeder recommended them and so far, she was right. Read the levels of coverage carefully and you will not be surprised."


    -Jane Languedoc (Google) 
  • "I'm very impressed with Petsecure's customer service. Their customer service representative, Cher was very considerate and patient dealing with multiple claims iIhad to submit for my cat, Sniffles.

    My partner and I ended up getting paid back over $3,500!! THANK YOU, THANK YOU, THANK YOU PETSECURE! (P.S. My baby Sniffles is doing much better now!)"


    -Raquel Garner (Google)
  • Angeliki - Petsecure customer

    "Thank you very much for the thoughtful birthday wishes for Tina’s 18th birthday! We are blessed to have her with us!"
    - Angeliki and Ted, QC (Customer since 2003)

  • Susan - Petsecure customer

    "My daughter's dog has had many issues over the years - most recently cancer. She needed radiation and chemo(therapy); both were covered - awesome to have pet insurance!"
    - Susan, Vancouver, BC

  • "Petsecure is fantastic. I have 6 cats insured with Petsecure, and have been using their services for the past 6 years. As my cats are seniors, we have had to make LOTS of claims for very expensive treatments amounting to tens of thousands of dollars. Petsecure has never once refused any of our claims, and has always been a pleasure to work with.

    My cats have been able to take advantage of state-of-the art treatments for diseases like cancer that I otherwise would not be able to afford, and I know I can trust that Petsecure will cover everything, just as they promise in their agreement. I can't recommend this company highly enough!"

    -Sharon (Facebook)

     

  • Angela - Petsecure customer

    "All I can say is I'm so glad I have Petsecure. Madeline went into kidney failure April 9 at the age of 8. While she's not out of the woods, knowing I had Petsecure gave me the power to say yes. She's now at home and she is being a cat again. Thank you."
    - Angela, Alberta

  • Danny - Petsecure customer

    "Everyone should have pet insurance. There's nothing worse than seeing someone at a clinic with an ill pet and they can't afford to help them."
    - Danny, ON (Customer since 2013)

  • "I'm so thankful I have pet insurance through Petsecure. The staff are so caring and helpful when my Bear is sick or hurt."

    -Debora Barnett (Google)

  • Expert testimonial

    "I’ve never wanted money to be the reason I make decisions in my dogs’ health. I want them to always have access to the best treatment possible in their time of need. I’ve had to rely on my Petsecure coverage on many occasions that I never could have predicted as a pet owner.

    Petsecure is the only insurance company I recommend to friends, family, students and the many customers of my doggy daycare. I know they’ll be looked after in their time of need and will receive incredible customer service."
    - Anneli Hilton, Edmonton, AB

  • Sharon - Petsecure Customer

    "I've said it before and I say it again: Petsecure is the best, and anyone with a cat or dog needs this insurance."
    - Sharon, Winnipeg

  • Bruce - Petsecure customer

    "Thanks for all you did for Heart of Gold and always being there when we needed you.  We greatly appreciate it and know he wouldn’t of lived as long without you."
    - Bruce, East York, ON

  • Jane - Petsecure customer

    "Petsecure helped pay for me to get 5 teeth out and I'm still smiling! Love Bon Bon, Aged 11."

    - Jane Reid (Twitter)

  • Lyndell - Petsecure customer

    "Taffy is my first dog (I’m a senior), and she's a wonderful companion. Knowing I have insurance for her has been a wonderful thing. It's very handy. Thank you again for the service you provide. It's always timely and everyone is so polite and helpful."
    - Lyndell, NS (Customer since 2015)

  • Lori - Petsecure customer

    "I never thought of pet insurance before, but purchasing from your company had helped me immensely with my little Tango."
    - Lori, ON

  • Expert testimonial

    "Beautiful Sofie is a 1-year-old Golden Retriever cross. She visited us recently because she was having tummy issues. Thanks to Petsecure for covering the cost of her treatments. We're glad you're feeling better, Sofie!"
    - Queen’s Park Pet Hospital, BC

  • Randy - Petsecure customer

    "Insurance advisors are extremely friendly and are willing to go above and beyond their duties! You can tell they really care for my dog Baxter. I'm glad I chose this insurance company over others."

    - Randy, MB (Google)

  • Sharon - Petsecure customer

    "Petsecure is fantastic. I have six cats insured with Petsecure, and have been using their services for the past six years. As my cats are seniors, we have had to make LOTS of claims for very expensive treatments amounting to tens of thousands of dollars. Petsecure has never once refused any of our claims, and has always been a pleasure to work with.  

    My cats have been able to take advantage of state-of-the art treatments for diseases like cancer that I otherwise would not be able to afford, and I know I can trust that Petsecure will cover everything, just as they promise in their agreement. I can't recommend this company highly enough!"
    - Sharon, BC (Facebook)

  • Danielle - Petsecure customer

    "Just a little word to thank you for your great service. You’re a really good insurance company."
    - Danielle, Montreal, QC

  • Sylvie - Petsecure customer

    "I’d like to give Petsecure the biggest thank you. My dog, Cloe, was given two extra years to live because of you! I want to thank the customer service people for giving me the most incredible service ever. They are the most human and caring people. It’s really nice to hear someone sympathize with you when your heart is breaking. Once again, thank you from the bottom of my heart."
    - Sylvie, QC (Customer since 2013)

  • Jerome - Petsecure customer

    "When we got Miss Lily, her vet talked to me about insurance. I bought it, and I’m thankful I did. She broke her leg and had a $5,000 bill and you folks were there for me."
    - Jerome and Cathy, SK

  • Agustina - Petsecure customer

    "As usual, Petsecure's customer service has been flawless."
    - Agustina, ON (Customer since 2013)

  • "We were very impressed with Petsecure's quick and efficient service when our new pet was injured. We adopted our dog from a rescue and she came into our care with a complimentary 6-week trial insurance package from Petsecure. Little did we know that she would suffer a devastating knee injury requiring surgery during this trial period.

    Petsecure customer service staff was professional and compassionate, helping us navigate the steps to filing a claim. They were quick to work with our vet clinic in processing the forms and payment was very timely too. We will definitely remain loyal customers of Petsecure and will recommend them to family and friends. Thanks, Petsecure!"

    -Louis Dornez (Google)

  • Dawn - Petsecure customer

    "We've been with Petsecure for 11 years. We're very happy with the service we have received. I found the deductible very reasonable.
    Between our two giant dogs, we had three cruciate surgeries done in one year. We only paid the 20% co-pay and the 80% payout was paid directly to our vet, Dr Gary Bouck.
    If it wasn't for Petsecure we would not have been able to have the surgeries performed. I highly recommend them to anyone."
    - Dawn Willis, Ontario

  • Gayle - Petsecure customer

    "I have been with you for over ten years, three dogs total and have nothing but good things to say about you. I always have incredible service and great experiences with you at Petsecure and am extremely thankful for everything you have done for my dogs over the years. You saved the life of one of my dog’s due to helping them by providing coverage for his hip dysplasia."
    - Gayle, Saskatoon, SK

  • Expert testimonial

    "Thank you Petsecure for helping us afford the treatment Coco needs! Knowing 80% of the costs were covered made the situation a little less stressful this week."
    - Maggie, MB

  • "I've been with Petsecure for many years. The staff are amazingly helpful and have always been there to assist with all my babies' vet care costs. I have and always will highly recommend this company."

    -Kristine Cruden (Google)

  • Expert testimonial

    “I love it when our patients have health insurance," says Cats Only Clinic (Vancouver)’s Dr. Koharik Arman. "It means that if anything goes wrong and they need medical attention, that we’re able to treat them to the best of our ability and provide the best medicine for them. Good care does cost money, and sometimes people are unprepared with the bills they might be faced with. Often people don’t anticipate when their cats are young that they may become quite expensive and have certain types of health problems."

    DR. KOHARIK ARMAN

  • Expert testimonial

    "We've seen Petsecure pet insurance in action and can't recommend them enough! It's a great way to ensure you are able to provide the best care for your furry friend."
    - BC SPCA Penticton Veterinary Hospital

  • Deborah - Petsecure customer

    "A HUGE thank you to Petsecure’s customer service chat! They were able to help me with an urgent matter in just a few minutes! AMAZING!"
    - Deborah, ON

  • Linda - Petsecure customer

    "Petsecure has supported my many pets over the past 20 years. A terrific provider!"
    - Linda, BC

  • Tay - Petsecure customer

    "Even though for 10 plus years of not needing to make a claim, we questioned many times 'do we really need this?' Yep, claims are starting with our old girl and the company is quick, efficient, and a godsend. So happy we have them."
    - Tay, Toronto, ON

  • Wanda - Petsecure customer

    "Last week, Hunter was diagnosed with IMPA (immune-mediated polyarthritis). This is going to be an ongoing condition, but I hope it goes into remission. So far, we’ve paid almost $4,000. Thankfully, we have Secure 4 coverage, so I don't have to worry that we can't afford treatment. Also, every time I speak to a customer service person they always tell me to give Hunter a hug! Thanks again, Petsecure!"
    - Wanda, Calgary, AB

  • Sarah - Petsecure customer

    "As a pet owner with Petsecure insurance and a clinic staff member, pet insurance gives me comfort knowing that I can do anything I need for my fur babies. I strongly feel that insurance is always needed and great to have."
    - Sarah Moore, Beaumont, AB

  • Robert - Petsecure customer

    "I have nothing but good things to say about this company. I recommend your pet insurance to anyone who has a dog."
    - Robert, BC (Customer since 2010)

  • Margot - Petsecure customer

    "Skye passed away last week, but I want to thank Petsecure for helping so much the last time I called in. I greatly appreciate all of their help over the years."
    - Margot, Ancaster, ON

  • Angella - Petsecure customer

    "When we adopted Willa, we wanted to be sure that if – for some reason –  she faced any health challenges through her life, money wasn't going to stop us from helping her get all the medical care she needed. So we decided to get Petsecure pet insurance very early in her life. 

    Willa did end up developing allergies which we were able to test for and manage large medication costs, with the offset of pet insurance. When Willa was around six, she was having a problem with one of her hind legs. We were able to run all tests necessary to rule out any serious issues, however in the process realized she had degenerative myelopathy (DM). With DM, over time she would become paralyzed, but this was not going to stop us. Willa did hydrotherapy twice a week for almost a year to keep her strength and mobility. Once her strength deteriorated she graduated to her very own set of wheels. 

    Looking back, we’re very thankful that we decided to purchase pet insurance. We were never questioned on any care we wanted to provide Willa, and always had caring employees on the other end of the phone to talk to, which helps when you’re going through emotional situations with your best friend’s health."
    - ​Angela, Waterloo, ON

  • Shani - Petsecure customer

    "This is my beloved Annie who left us a few weeks ago. She was almost 14, and thanks to Petsecure we were able to treat her chronic renal failure and several other medical conditions over 12 years without having to worry about the cost.

    Thanks for helping us keep her healthier and happy for so long, and for your compassion when she passed away. I highly recommend pet insurance for anyone."
    - Shani

  • Valerie - Petsecure customer

    "I'm very appreciative, and I recommend Petsecure to everyone because of the tip-top customer service. Petsecure is everything I'd expect to have in an insurance company, especially with Bill, who has cerebellar hypoplasia, which I feel most insurance companies would deny for coverage."
    - Valerie, QC (Customer since 2011)

  • Selby - Petsecure customer

    "Audi has gone through two hip surgeries now, and Petsecure has been there every step of the way. Thank you so much for all your have done for us, and saving our pup. You all have went above and beyond, even checking in on him after his surgeries. Thank you!"
    - Selby, BC

  • Cody - Petsecure Customer

    "Petsecure is AMAZING and has helped me and my cat countless times!"
    - Cody, AB

  • Mark - Petsecure customer

    "I’m impressed, Petsecure. You made my claim right and treated me like a customer who mattered today. Thank you."
    - Mark, BC

  • Virginia - Petsecure customer

    "Thank you so much to Petsecure's staff for recognizing the value of therapy dogs. Daisy is doing very well at 12 years old, but has now entered retirement after ten-and-a half-years as an active member of Ottawa Therapy Dogs (OTD). I very much appreciated the 10% discount you applied two years ago. This is partly because I am a pensioner, but mostly because it reflects your belief that animals truly have a therapeutic value and bring enormous pleasure and comfort to others."
    - Virginia, Ontario

  • Expert testimonial

    "As a pet owner with Petsecure insurance and a clinic staff member, pet insurance gives me comfort knowing that I can do anything I need for my fur babies. I strongly feel that insurance is always needed and great to have."
    - Sarah Moore, Beaumont, AB

  • Ronald - Petsecure customer

    "Thank you! I appreciate the peace of mind Petsecure offers our family. Having an insurance company that puts my pets before their bottom line deserves to be recognized. I’ve been with Petsecure for almost four years and have nothing but good things to say."
    - Ronald, ON (Customer since 2013)

  • Sandra - Petsecure customer

    "Best pet insurance there is, definitely a must for all pet owners."
    - Sandra, ON

  • Heather - Petsecure customer

    "This means so much to us. I truly mean it when I say we could not have gotten through the last year without Petsecure’s help. Knowing that the support is still there means the world. Thank you for your support and for helping other fur parents."
    - Heather, NS (Customer since 2010)

  • Shantelle Bisson - Petsecure Customer

    "We’re a dog family. Ever since I was five years old I recall having a dog in my home.  Granted there were a few years while living in an apartment where we couldn’t have one, but the second we moved into a house another dog joined the family. I carried on this tradition when I married my husband twenty-nine years ago. One dog, a Dalmatian had cost us close to $13,000 in “emergency veterinarian” care over the course of his life. And this is going back eighteen years, so I can only imagine what that would amount to now. After him I vowed that never again would a dog come into our home without pet insurance. Not for the day in day out costs of owning a dog, but for the inevitable, without a doubt unforeseen health issues that come with being a four-legged kid parent.

    Our vet suggested we look into Petsecure, he felt they had the best coverage. And I can assure you, twelve years later, almost to the day of bringing our two boxer brothers home, he couldn’t have been more right.

    Thanks to Petsecure we were able to afford the care that was needed, from a very young age for our boy Mack. He presented health issues at the age of four months, and rather than send him back to the breeder, or euthanize him at the age of three when he had his first run in with cancer we were able to provide him with the health care that he needed without draining our bank account. Petsecure was always there for us, providing us with the support we needed to be able to care for him in a way that gave him dignity throughout his entire life. He was an incredibly sick dog, but he was always wonderfully loving, spunky and thankful. If it weren't for the insurance there would have come a time, much earlier than May 8th, 2017 at the ripe old age of twelve (which was eight years more than we were told he would get) where we would have had to stop assisting him in his quest to have as many Malibu sunset beach walks as possible these last three years.

    Thank you for everything Petsecure, glad to have you as partners in the health care of our two remaining four legged boys; I wouldn’t dream of having a pet without you."

    Shantelle Bisson, Canadian Author, blogger

  • Peg - Petsecure customer

    "Thank you for your continued support of my Mandy, who is almost 15 years old now but holding on despite her many health challenges. There are days when caring for her seems overwhelming, but then she wags her tail and tries to play, and all the difficulties and expenses are forgotten. I’m so glad I enrolled her with Petsecure when she was just a little pup all those years ago."
    - Peg, Burnaby, BC (Customer since 2004)

  • Expert testimonial

    "Petsecure are awesome. I have my five doggies with them."
    - Dalia BC

  • Maureen - Petsecure customer

    "Buzz was recently diagnosed with diabetes, and I’ve never been more thankful to have an insurance policy for him. It has really eased my mind. I recommend Petsecure to everyone I know!"
    - Maureen, BC (Customer since 2008)



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