A Canada Post work stoppage could delay customer communication by mail. 
We’re here to help you stay on track! We encourage you to register for an online account to access your claim and payment information. Once your account is active online you’ll have access 24/7. As a plus, you can help save the environment by going paperless!

What are my communication options during the Canada Post work stoppage?
  • Call us!
  • Want to update claim and payment information over the phone?  Connect with one of our customer care representatives at 1-800-268-1169 and we’ll be happy to speak to you!

  • Web chat
  • Visit our website at petsecure.com, click the live chat option and someone from our team will be happy to speak with you online about your policy.

  • Register online
  • Set up your online account using our friendly customer portal! Register today and access your account whenever you need to!

  • Courier service
  • At your expense, we’re happy to courier policy and claim information about your account with Petsecure.

    Thank you for your patience and understanding!  We want to ensure you always have access to your policy information that’s why we have convenient and secure electronic options to make submitting claims and sending claim notifications through our user friendly customer portal.