Rod is a passionate leader focused on delivering customer excellence. He is committed to working alongside our partners and industry experts to create leading-edge solutions that provide quality products and care for our customers. Not only responsible for the overall operations of Petline Insurance Company, Rod directly oversees our contact center, digital marketing and e-Business teams, as well as leads our customer experience experts.
He is a worldwide leader within the eBusiness profession and prior to joining Petline, led major online businesses and implemented best practice solutions in both domestic and international markets. He has held national technology leadership roles with the Canadian Imperial Bank of Commerce and Bell Canada.
With his specialized combination of skills and expertise, and a track record for building high-performing teams that deliver customer excellence, Rod is uniquely positioned to promote and elevate awareness of pet health insurance in Canada.