How Does Pet Health Insurance Work?
Pet health insurance for your dog or cat is what is commonly called ‘indemnity insurance’, where you pay the invoice when the service is provided. Petsecure then reimburses you, (after applying your co-insurance and deductible), until you reach your policy's annual maximum.
Pet insurance is very flexible. You can visit any veterinarian in the country, including general,
specialist, and emergency veterinarians. Petsecure will even cover you when you travel with your pet on vacation to the United States of America.
New policies can be issued for pets from the age of 8 weeks old. Unlike with other providers, Petsecure insures pets of any age. There is a waiting period and some pre-existing conditions may be excluded temporarily or permanently from your policy.
With Petsecure, you choose the level of coverage that’s right for you, and select
an annual deductible.
Your waiting period is the time between purchasing Petsecure insurance, and the date at which your full coverage becomes effective. For example, if you enrolled on January 1st your coverage for accidents would start on January 3rd, 48 hours after enrolment. For illnesses your waiting period is 14 days, and therefore your coverage would start on January 15th.
The waiting period is in place to prevent fraudulent claims, such
as trying to enroll immediately following an accident, or the diagnosis of a major illness.
There is only a waiting period at time of enrollment.
Visit your veterinarian as usual. Next, pay the invoice and have your veterinarian complete your
claim form and sign it. Fax or mail the claim form to Petsecure,
along with a copy of your paid and itemized veterinary bill.
Once your claim form is received by Petsecure, its assessed by our claims team. Normally, within 5 working days a cheque is already in the mail, on its way to you. The cheque will be for the claim amount, minus any applicable co-insurance and deductible up to your policy's annual maximum for each condition. If you have preventive coverage, like with our Secure 4 plan, these will be reimbursed on your claim as well.
