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How Pet Insurance Works

Step 1 - Choose Your Coverage

With Petsecure, you choose a plan that's right for you, and select an annual deductible. Get a free, no-obligation quote today!

Choose a plan that's right for you, and select an annual deductible

Step 2 - The Waiting Period

Your waiting period is the time between when you purchase your plan, and the date at which your coverage becomes effective. The waiting period for accidents is 48 hours, 14 days for illness and six months for dental coverage.

The waiting period for accidents is 48 hours, 14 days for illness and 6 months for dental coverage.

Step 3: Make a Claim

Visit your veterinarian as usual. Pay your vet bill and have your vet complete the claim form and sign it. Email or fax the claim form to Petsecure, along with any applicable invoices or receipts.

Step 3: How it Works

Step 4: Receive your Claim Reimbursement

Once we receive your claim form, we’ll put it in your file and into the queue for processing. You’ll receive an email notifying you that your claim has been received. Once your claim is processed, you’ll be able to view the Explanation of Benefits in your Customer Portal. You can receive a cheque or have your reimbursement deposited into your bank account.


You’ll receive an email notifying you that your claim has been received.