How do I submit a claim?

Visit our fast forms to download a claim form. Your veterinarian may also have them at their practice.

You can also get personalized claim forms from our Customer Portal here.

Take your pet to any licensed veterinarian for diagnosis and treatment.

Pay your veterinary bill in full, and have your veterinarian complete sections 2 and 3 of the claim form.

Fill out sections 1 and 4 of this claim form. (Remember to sign your form!)

Attach your receipt(s) or original invoice to the claim form. Be sure to keep a copy for your own records.

Fax your claim form to 1-866-501-5580, email your claim form to, or mail your claim form to:

Petline Insurance Company
301-600 Empress Street
Winnipeg, MB, R3G 0R5

Learn more:

Questions about a Claim?

Call us: 1-800-268-1169
Email us : 

Customer Care Centre Hours:
Feel free to email or phone us at 1-800-268-1169.

Our Customer Care Centre is open:
Monday to Thursday, 7 AM to 10 PM CST 
Friday 7 AM to 8PM CST
Saturday 8 AM to 7 PM CST

Be Secure know that your Pet is...All Taken Care of
Kira's True Tail

Kira's True Tail-
a pet insurance testimonial

I was devastated! I had no money for this...
Read kira's Story...

That you can have your claims reimbursement deposited directly into your bank account?
No more waiting for your cheque in the mail!
To update your payment information in your Customer Portal, click on the button below.