• Vet Answers with Dr. Pukay: Why is my dog licking and chewing her legs?

    by Petsecure Pet Heath Insurance | Feb 25, 2015

    My yellow lab has a bad habit of licking or chewing either the pads or between the pads of her front legs. She's always done this. What can I do?

    This could be a behavioural problem in much the same way that humans bite their nails or fidget with their hair when stressed. However, it could also be due to an underlying medical problem, such as an allergy (especially food) or a rash.

    If this behaviour does not cause any secondary problems such as skin inflammation or trauma, there is no need to try to correct this behaviour. If it does, have it checked out by your veterinarian.

    If you have a pet health question for Dr. Pukay, post it to our Facebook timeline or tweet it to @Petsecure!

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  • Clinic of the Week: Clinique Vétérinaire Timberlea

    by Petsecure Pet Heath Insurance | Feb 23, 2015

    Congratulations to the staff of Clinique Vétérinaire Timberlea!

    They've been chosen as Clinic of the Week by our Quebec Territory Manager Sindy:

    "We would like to thank them for their continuous support! They have been actively promoting Petsecure since the day they opened. It is always a pleasure to meet with the staff. They are easy to talk to and they are always so willing to share their successes. Thank you!"

    Voici une photo de quelques employés de la Clinique Vétérinaire Timberlea. Ils ont été choisi par Sindy (Représentante du Québec):

    Nous aimerions les remercier pour leur soutien continu! Ils font la promotion de Petsecure depuis le jour où ils ont ouvert les portes! C’est toujours un plaisir de rencontrer le personnel. Ils sont très facile d’approche et ils sont toujours prêts à partager leurs réussites! Merci !

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  • VIDEO: BC SPCA and Petsecure: Working Together to Help Pets

    by Petsecure Pet Heath Insurance | Feb 18, 2015

    Petsecure is proud to have been partnered with the BC SPCA since 2010. In that time they've been able to send home about 5,900 pets with insurance!

    In this video, BC SPCA branch manager Ivanna Ferris talks about the benefits of pet health insurance and why Petsecure can provide peace of mind to Canadian pet owners.

    The BC SPCA is celebrating 120 years of serving and protecting animals in 2015. More information can be found athttp://www.spca.bc.ca/
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  • Vet Answers with Dr. Pukay: Why does my dog chew her tail?

    by Petsecure Pet Heath Insurance | Feb 17, 2015

    My Yorkie chews her tail and bum area until raw. What can I use to stop this? 

    Before addressing what you can use to stop her chewing, it is important to determine what is causing it in the first place. Once you know the cause, the treatment should become clear.

    One of the most common causes is a problem with your dog’s anal glands. Anal glands are a pair of small sacs located on either side of the anus that are filled with a brownish-black, foul-smelling fluid.  Both dogs and cats have these glands and they are thought to be similar to the scent glands in a skunk. The purpose of the anal glands in dogs (and cats) remains unknown. 

    Anal glands rarely cause a problem in most pets. This is because their contents are usually expelled during a bowel movement or with exercise. However, anal gland infections can occur and this can lead to irritation and pain, leading to excessive licking and chewing of the area.

    There can be several reasons for this.  For example, if the anal sacs become impacted or plugged up, irritation and/or an infection can occur. Bacterial contamination of the glands from the stools, food allergies, intestinal parasites, obesity, lack of exercise, and even tumours can all lead to anal gland problems, resulting in chewing and licking the hind end.

    Manual expression of the sacs by your veterinarian or trained support staff usually clears up the problem. In some cases, the problem may persist and the glands may need to be expressed on a regular basis.

    If the anal glands are okay, then food allergies, behavioural problems (such as OCD-obsessive-compulsive disorder), injuries, arthritis, and skin diseases rank high as possible causes.

    Because there are so many possible causes and so many possible treatments, having your Yorkie examined by your veterinarian is highly recommended.

    If you have a pet health question for Dr. Pukay, post it to our Facebook timeline or tweet it to @Petsecure!
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  • Petsecure Extends Hours to Provide More Availability to Customers

    by Petsecure Pet Heath Insurance | Feb 17, 2015

    First Canadian-owned pet insurance company to provide customer service on Sundays

    Petsecure is now open to take your calls seven days a week. Piloted in January, and well received by callers, the customer care centre will be open on Sundays from 10:00 a.m. to 3:00 p.m. CT, in addition to the regular Monday to Saturday hours.

    The first Canadian-owned pet health insurance company to open their call centre seven days a week, customers can quickly be put in touch with licensed professionals by calling 1(800) 268-1169.

    “We have been listening to our customers and shoppers and we understand that they lead busy lives,” says Rod Cunniam, Interim President and COO of Petsecure. “Emergencies with dogs and cats don’t always happen between 9 and 5, Monday to Saturday. By being accessible on Sundays, we are providing a greater level of value to our customers so they can access the care and expertise of our licensed professionals when it suits their schedule.”

    “We are continuously looking for opportunities to enhance support to our customers,” said Zoe Kubinec, Petsecure’s Sales and Service Leader. “We are excited that the expansion of our customer care hours into Sunday will better service our customers and their pets.”

    Petsecure is the oldest and largest pet health insurance provider having celebrated their 25th anniversary last year. The company also reached a milestone of insuring one million pets in January.

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