Some of the ways we live out our promise:
By supporting your relationship with your pet
We believe strongly in supporting the human animal bond, for the benefits it brings to us all. As pet people ourselves, we've designed our innovative and comprehensive pet health insurance around one basic belief: that the health and happiness of your pet, is intimately linked with your own.
Through Membership & Cooperation (with different levels of coverage)
Your pet deserves to get the kind of pet health insurance coverage that is core to our philosophy, and that is representative of the veterinary community's current beliefs on the optimal level
of pet health care.
In our responsive, dedicated service
Our customer care centre, claims, veterinary professionals, and veterinary support teams are all in-house so that we can provide you with a better experience and ultimately, a higher value relationship. Each of our team members undertakes an unprecedented level of training in customer service and product knowledge, so that they are well-prepared to serve our important members. Whatever your questions, concerns or needs, you know we're empowered and able to to address and deal with them.
Through our actions, not just our words
We provide valuable resources in the form of volunteerism, sponsorship and financial support to many animal welfare organizations and important pet-related causes across the country. This includes Canadian animal shelters, SPCA's, Humane Societies, rescue groups, and others. As a good corporate citizen, we also contribute to scholarships for the training of veterinary professionals, and to animal health associations that make a difference in the lives of Canadian pets and their caring parents.
Remaining Trusted & Secure
We've worked hard to earn the honour, and in many cases the right, to partner and be associated with many of our industry's, and the marketplace's most prestigious and trusted names. That's why you'll see symbols like AAHA, VeriSign, Western Financial Insurance Company , NAPHIA and others like them on our website, forms and marketing materials. You can rely on us to protect your information, provide you with the utmost in security, and to be responsible, transparent and honest in all of our business practices. And we welcome and respond to our members' ongoing feedback and suggestions on how we can continue to improve.