Petsecure Management Team

We are led by a skilled management team who combine their professional knowledge of insurance, veterinary medicine, customer service and marketing, with their personal understanding and experiences of pet parenthood.

Randy Valpy - President & Chief Executive Officer

As our hands-on leader, Randy oversees the management team and remains very active in the community, creating new partnerships and fostering all of our supplier, client and customer relationships. In order to stay in touch with customer needs, and the latest advances in pet health insurance, Randy personally attends leading industry and retail events and conferences. This enables him to keep an eye on the industry and an ear to what customers really want - knowledge he uses to guide all our strategic decisions, that enables us to streamline our processes and that enhances our ability to create and deliver innovative new pet insurance products for Canadian pet parents.

T: 204-942-2999 ext. 7341
E: rvalpy@petsecure.com

Fred Horbaty - Vice President, Finance and Chief Financial Officer

Fred has extensive experience in the areas of risk and process controls assessment as well as process design and improvement. He works closely with our regulators, business partners and management team to ensure that all financial information and control requirements are effectively and efficiently managed. Prior to joining the Company, Fred spent several years with a national public accounting and professional services firm, specalizing in the area of information technology controls and assurance. Fred is firmly committed to the continuous improvement of our people, systems and the services we provide.

T: (204)-942-2555 ext. 7354
E: fhorbaty@petsecure.com

Dr. Lynn Webster - Chief Veterinary Officer

Dr. Webster is a highly-respected veterinarian who maintains his well-established ties to the veterinary medical and educational system. A past president of the Canadian Veterinary Medical Association, very few individuals are qualified to better Lynn's comprehensive understanding of animal pathology, vet industry best practices and the logistics of pet health Insurance. This experience makes him our ideal liaison with the veterinary community, helps us monitor the ongoing effectiveness of our products, and assists us in ongoing claims and underwriting decisions.

T: 204-942-2999 ext. 7254
E: lwebster@petsecure.com

Kim Schroeder - Director of Operations

Kim's formal training as an Animal Health Technician, experience in a veterinary practice environment, and years of dedication in our organization have made her a unique and valuable asset to our company. Also a level 3 insurance professional, Kim's extensive knowledge of vet practices, combined with her positions in the management of our claims and underwriting department, helps to ensure we consistently deliver efficient, first-rate customer care and claims experiences throughout every aspect of our operation.

T: 204-942-2999 ext. 7299
E: schroeder@petsecure.com

Bill Skubovius -Director of Customer Care Centre

As Director of our Customer Care Centre, Bill leads the team of our highly qualified staff to maintain our greatest asset, our customers. With a passion for quality assurance, along with his highly regarded business practices and principles, Bill ensures that Petsecure remains at the forefront of our competitors and continues to be recognized as the leading pet health insurance company in Canada.

"Our best in class Customer Care Centre prides itself in offering clients industry leading service as a result of our highly skilled customer care representatives, advanced technology, and simplified product offerings. It is a privilege to serve our clients by offering an exceptional customer experience whether it is over the phone, through email, or via the web. Our continued success is a direct reflection of responding to our customers needs, investing in our employees, and supporting our communities."

T: 204-942-2999 ext. 7241
E: bskubovius@petsecure.com

Lydia Formela - Manager, Customer Care Centre

Whether it is through selecting the right systems, ensuring our capacity, or recruiting the right people, Lydia's sole aim is to assure a top-quality experience for everyone who comes in contact with our full-service in-house Customer Care Centre. Through her years with us, Lydia has led the way in strategically and systematically increasing our efficiencies, while continually championing her team. Her success at this was recently underscored when several of her Insurance representatives were recognized by theManitoba Customer Contact Association for their exemplary standards of service.

T: 204-942-2999 ext. 7370
E: lformela@petsecure.com

Mika Sanson - Manager, Marketing & Communications

At Petsecure, marketing is ultimately the bridge between product design and implementation, between the customer's expectations and our capacity for delivery. All of our programs' collateral materials and communication campaigns - including those for the public, as well as the veterinary, shelter and breeder communities - require Mika's guidance and coordination. Working strategically with our CEO, Mika capably and efficiently leads our team of marketing specialists, each of whom benefits from her design and communications expertise, as well as her strong leadership and project management skills.

T: 204-942-2999 ext. 7297
E: msanson@petsecure.com

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